Reviews - Costa Sur Resort & Spa in Puerto Vallarta

Toll Free USA: 1844 670 4549
Toll Free MEX: 01800 504 7090
Travel dates
Adults
Children (0 - 11 years)

Reviews (232)


5/ 5
July, 12, 2019

Muy buen Resort

Muy cómodo y agradable, cabe destacar el excelente servicio del personal, muy amables y amigables, a excepción de los señores de la recepción, aunque no son groseros, son bastante serios y nada expresivos, solo hablan lo necesario, son la primera cara del Hotel, convendría otra actitud. La comida muy rica, precios en la media, su porción de playa rodeada por rocas, así que parece una gran alberca con olas ligeras, solo que muy pedregoso, característica de las playas de Puerto Vallarta. Le falta vista verde a su área de arena, como plantas o palmeras, es muy escueto y no agradable a la vista. En general mis hijos y yo la pasamos muy bien, con todo gusto regreso as próximas vacaciones.

Trip type: Family - July, 2019
5/ 5
July, 10, 2019

Hôtel Costa sur, à recommander

Je vous conseille cet hôtel, petits déjeuners américain complet. Animations correct repas ou boissons à gagner, plage protégée par des récifs ou l on trouve une faune marine importante. Tout le personnel est aimable et plaisant. Piscines convenables. A environ 6 minutes du centre ville en bus. Conclusion, hôtel à norme humaine, je recommande. Bruno

Trip type: Family - June, 2019
4/ 5
July, 04, 2019

Family vacation

While we enjoyed your hotel, the cleanliness of the outside your rooms do need a little up keep. The window outside to the bathroom would not close, and we found more than one tiny lizard in our room. Your staff is BEYOND amazing and friendly, yet you might want to talk to Christian at the front desk because he was rather rude to us when we tried to buy the all inclusive and we explained that the price he gave us was not what we were quoted.

Trip type: Family - June, 2019
5/ 5
June, 28, 2019

Comfortable stay

I have to say that even this hotel is not “luxury” they have the best service, from the desk to the cleaning service. Christian helped us every time efficiently and our maid Rita was excellent, hotel is small but clean and nice, we will come back.

Trip type: Couple - June, 2019
5/ 5
June, 27, 2019

fabolous trip

first time in puerto vallarta and we had the best service from iñaki, thank you very much.

Trip type: Couple - June, 2019
5/ 5
June, 27, 2019

BEAUTIFUL PLACE

we had a great time, great place and great service. thank you carlos and inaki, you make our vacation happen.

Trip type: Couple - June, 2019
5/ 5
June, 27, 2019

OMG IÑAKI

Iñaki literally MADE OUR TRIP. From the minute we arrived and sat with him, to everything he recommended we should do during our 7 day vacation here in Puerto Vallarta. From the Rhythm of the Night excursion to an amazing double wammy excursion riding Razors and Zip Lining/Mule riding to a tranquil day recovering on the beautiful beach of Yelapa. Everything he recommended us from all of these activities to the local places he told us we needed to eat at made our trip. There was even an uneventful theft of a personal item at one of the excursions that he went above and beyond to help us recover that we could not be anymore thankful for...Please sit with Iñaki upon arrival and have an open ear--he knows how to make your stay extremely enjoyable.

Trip type: Couple - June, 2019
5/ 5
June, 27, 2019

thank you very much

There are not enough words to express my gratitude towards our service with Inaki! From the moment we arrived he was very helpful with excursions, hotel needs, and recomendations with great local activites and food to try. He went above and beyond on finding a very special item we lost and we could not be more grateful with everything he did for us.

Trip type: Couple - June, 2019
5/ 5
June, 27, 2019

cinco estrellas,

Relaciones humanas y servicio excelente de todo el personal. Especialmente de Sr. Iñaki.

Trip type: Couple - June, 2019
5/ 5
June, 27, 2019

Maravilloso lugar

El hotel Costa Sur es un lugar único. Desde que llegamos al hotel, nos atendió un señor con el nombre de iñaki, el cual fue muy atento y servicial y aunque nos negamos a su invitación de tiempo compartido, el continuo atendiéndonos durante todas nuestras vacaciones. Un día fuimos al cajero que se encuentra a un lado del escritorio de concierge, terminamos de usarlo y nos dimos la vuelta para irnos, cuando de repente el señor iñaki nos llamo y nos entrego 5,000 pesos que olvidamos en el cajero. Nos vamos felices y prometemos regresar y recomendar. GRACIAS.

Trip type: Family - June, 2019
5/ 5
June, 18, 2019

Loved this place

They seem to be working in their rooms which is great, hope to my next visit here all their rooms will be renovated, but their staff is great, from the pool area to the front desk, Christian took care of us and he was beyond excellent, the food is good, but the best this is their lagoon, around noon the beach looks like a lagoon, no waves, lots of sea life and relax, I will definitely come back.

Trip type: Couple - June, 2019
5/ 5
June, 17, 2019

GREAT TIME

Everything was perfect, good weather, good service, good food. the room was very clean. iñaki gave us an excelent service. i will recomend it.

Trip type: Family - June, 2019
5/ 5
June, 17, 2019

GREAT VACATIONS!

Our stay at Costa Sur was great! Inaki helped withall our excusion needs.

Trip type: Family - June, 2019
5/ 5
June, 17, 2019

Nice stay

Staff is the best part of this hotel, they made me feel like home, Christian was so helpful during our stay, rooms are clean, pool area and beach was clean too, bus ride to town is just 10 peso each, we will come back.

Trip type: Couple - June, 2019
4/ 5
June, 14, 2019

Nice stay.

We booked this on a whim when we hoped to extend our stay in Mexico. We went for the all inclusive package. The staff was all very nice and helpful. The resort has activities all throughout the day. Nice lounge areas around sea and pool. Resort felt clean and safe.

Trip type: Friends - June, 2019
5/ 5
June, 11, 2019

Carmen Avila

Our stay was incredible, we had the best service we have had in a long time and we travel to Mexico regularly. The waiters and waitress Claudia were very attentive. We had transportation available to accommodate our large group of 9. We will definitely come back.

Trip type: Family - June, 2019
5/ 5
June, 04, 2019

Wedding in Costa Sur

Mi boda fue en Costa Sur y todo estuvo hermoso, las coordinadoras muy atentas amables. Todo tal y como lo pedí..gracias a Miroslava y Gabriela.. 50 de mis invitados se hospedaron y todos quedamos muy contentos con la amabilidad de todos los que trabajan en Costa Sur. Especialmente Miguel, Felipe y muchos más. Servicio de primera los cuartos limpios y muy cómodos con vista hermosa hacia el mar. Te hacen sentir como en casa. Claro que volveré.

Trip type: Family - May, 2019
5/ 5
June, 02, 2019

The new rooms are the best!

I’ve been coming to Costa Sur for many years and this time was the best, I was on the first floor but because they had a problem with a leak in my room, they moved me to a new room, Christian took care of it so nice and professional, he was the best during my stay there, I kept telling him how much I was appreciated it for my new room, thank you!

Trip type: Single - May, 2019
5/ 5
June, 02, 2019

I love costa Sur

I come down every year and I always spend the best time in Puerto Vallarta here at Costa Sur. Thank you to everybody, Christian and Fernando at the front desk, Veronica on Member Services, Uvalda my maid who is the best maid ever!!! See you next year.

Trip type: Single - May, 2019
5/ 5
May, 31, 2019

Great Week!!

First time at Costa Sur late May 2019 with 2 girl friends. Have to say service was great from the time we stepped out of the taxi to the time e we had to get back in. Our room was nice, great view, spotless & clean. Good meals and wonderful bar service. Our favorite waiter Raul Montoya made sure we had what ever we wanted and that we were taken care of. Would love to come back some day!!

Trip type: Friends - May, 2019
3/ 5
May, 31, 2019

SERVICIO MUY BUENO, EL HOTEL NECESITA MEJORAS

NOS GUSTO BASTANTE EL SERVICIO DEL PERSONAL, PRINCIPALMENTE DE SU MESERO ARMANDO Y DE VANESSA DE ACTIVIDADES PARA NIÑOS, SU ATENCIÓN ES SOBRESALIENTE. POR OTRA PARTE EL HOTEL NECESITA MEJORAS IMPRESCINDIBLES 1- LA HABITACIÓN QUE NOS TOCO EL WC TIENE TANQUE QUE CONSUME AGUA AL POR MAYOR, AL IGUAL QUE FUGAS EN LAVAMANOS. REQUIERE MANTENIMIENTO, YA QUE NO CREO QUE SEA SOLO LA HABITACIÓN DONDE NOS HOSPEDAMOS. 2- EN TODA LA ZONA DE RESTAURANT TIENEN LOS ANUNCIOS DE "NO AL POPOTE", SIN EMBARGO LLEGARON LAMENTABLEMENTE PERSONAS NO CONSCIENTES Y LOS MESEROS DEL ÁREA DE PISCINA POR LA TARDE ENTREGABAN POPOTES AL POR MAYOR PARA ESTAS PERSONAS. ESPERO REALMENTE MEJOREN Y APLIQUEN LA CONCIENCIA ECOLÓGICA QUE PARECE INTENTAN IMPLANTAR, PARA QUE MEJORE TODO EN EL HOTEL

Trip type: Family - May, 2019
5/ 5
May, 30, 2019

Maravilloso lugar

El venir a vallarta fue una experiencia super agradable, nos encanto el hotel. el serviocio que nos dieron fue excelente. la comida, la habitacion, la playa, la vista, la alberca, todo fue maravilloso. queremos agradecerle en especial a iñaki por toda su ayuda y por ser tan gentil con nosotros. sin duda vamos a regresar.

Trip type: Family - May, 2019
5/ 5
May, 30, 2019

Great time

We had the best time! suince we arrived inaki gave us the best service, he was check in every day if we need something, thank you inaki, you make our vacation happen. see you soon.

Trip type: Family - May, 2019
5/ 5
May, 30, 2019

EXCELENTES VACACIONES

desde que llegamos todo estuvo de maravilla, nos recibio cristian de front desk, el cual fue super amable y atento, nos asignaron a iñaki como nuestro asistente personal, el cual fue maravillosamente atento y nos trato excelentemente. los cuartos son muy bonitos con vista al mar, la comida es muy buena!! nos la pasamos muuuy bien y con muchas ganas de regresar.

Trip type: Family - May, 2019
5/ 5
May, 29, 2019

Vacaciones con la familia

Desde la llegada, nos recibio iñaki, nos atendio de maravilla y cubrio todas nuestras espectativas, nos encantaron las habitaciones, la comida excelente. cristian de front desk fue muy atento, pero si quiero dar un reconocimiento en especial a iñaki, nos atendio excelente!!!

Trip type: Family - May, 2019
5/ 5
May, 29, 2019

La mejor playa

Estuve con ustedes en abril y nos la pasamos muy a gusto, la playa con el rompe olas muy chingon, hace una alberca de mar, mis hijos y mi esposa no querían salirse de ahí, habitaciones muy limpias, las instalaciones también, un saludo a mi tocayo Christian que nos atendió a todo dar, muy amable, espero volver pronto con más familia y amigos.

Trip type: Family - April, 2019
5/ 5
May, 26, 2019

excelente viaje

Estuve en mayo del 2019 y fue una experiencia maravillosa, un lugar hermoso, excelente alimentación, todo muy fresco, además su personal está altamente calificado y es muy atento. Una maravillosa experiencia, sin duda volvería.

Trip type: Friends - May, 2019
5/ 5
May, 25, 2019

Very Convenient Relaxing Place

Traveled solo and loved this place. All rooms face the ocean food and drinks were good. Bus across the street to downtown and the beach, 10 minute ride for 1 dollar round trip. Monica the concierge was very helpful and set up 3 tours for me that were all great ask for her. I enjoyed staying a little ways out of town to relax when you want. Will stay here again.

Trip type: Single - May, 2019
5/ 5
May, 22, 2019

Boda de mis sueños!!!

Hace un par de semanas mi hermana y yo celebramos nuestras bodas en este hotel. Tomamos la decisión acertada al elegir este lugar. TODO, fue perfecto!!! Supero nuestras expectativas!! Gaby y Miroslava excelentes wedding planners!! Sin duda las mejores!!!!La ceremonia simbólica, la cena, bebidas y el trato para los invitados inigualable. Gracias por contribuir para hacer este día inolvidable!!!

Trip type: Family - May, 2019
5/ 5
May, 19, 2019

DESCANSO MARAVILLOSO

Desde que llegamos estuvo todo muy bien, Cristian y Carlos nos atendieron de maravilla, iñaki nos ayudo muchisimo. la comida de muy buena calidad. nos toco un cuarto muy bonito. volveremos sin duda alguna.

Trip type: Family - May, 2019
5/ 5
May, 17, 2019

Velveremos

Estuvimos muy contentos en nuestra primer visita a su hotel, nos encantó el servicio, la comida y la playa, la habitación 612 muy amplia y limpia, también las áreas, cabe distinguir el excelente de Christian que nos dio la habitación temprano y muy amable.

Trip type: Family - May, 2019
5/ 5
May, 13, 2019

Nos gustó mucho, volveremos

Estuvimos con el plan todo incluido y la comida estay súper ricas, probé el aguacate con camarón y delicioso, los nachos con carne y los ceviches también, el servicio es excelente, Christian muy amable, nos atendió en la entrada y salida y siempre amable, en el bar Kiki nos atendió también, nos vamos muy contentos.

Trip type: Family - May, 2019
5/ 5
May, 12, 2019

Me voy encantada

Llevé a mi mamá y mis 2 hijos a pasar el día de las madres y la pasé de maravilla, la atención desde recepción Christian fue muy amable, nos recibió, contratamos el paquete todo incluido y valió todo la pena, la comida deliciosa, mis hijos encantados de las albercas con agua calientita y la playa, mi mamá fue también la que más contenta y yo también acabamos, ya que este hotel es excelente, volveré muy pronto.

Trip type: Family - May, 2019
5/ 5
May, 09, 2019

Nos vamos muy contentos

Justo hoy checamos salida y nos vamos encantados de este hotel, la vista del balcón en el piso 7 es perfecta, nos invitaron al desayuno de bienvenida del hotel para las membresías y siempre fueron amables, corteses y a pesar de que en este momento no pudimos adquirir la membresía, nos trataron con respeto y nunca nos obligaron a nada ni nos presionaron, Christian nos atendió también y fue muy eficiente y amable, les advierto que nos veremos muy pronto!!! Espero sigan continuando con esa calidad de servicio y también remodelen todas sus habitaciónes.

Trip type: Couple - May, 2019
5/ 5
May, 09, 2019

Mr Alan Stanley

I have just stayed at the hotel for 2 weeks and absolutely loved to look out on my balcony at the beautiful sea view each morning. The staff were all extremely helpful friendly especially Raul, and Ernesto Luli and Capitan Eny_ _ _ _ _ these people went out of their way to help me.

Trip type: Single - May, 2019
5/ 5
May, 08, 2019

Me encanto

Este hotel tiene todo, desde el servicio, hasta los alimentos, limpieza en todas las areas y habitaciones y no se diga de la playa, la mejor por su rompe olas, quiero agradecer infinitamente a las personas que nos atendieron durante nuestra estancia, realmente se aseguraron de que estuviesemos contentos todo el tiempo: Christian, Fernando, Armando y nuestra camarista Ovalda, sin ellos, nuestras vacaciones hubiesen sido normales, volveremos en un par de meses (:

Trip type: Couple - March, 2019
5/ 5
May, 08, 2019

Best hotel and service

I just want to thank to everyone that works here for making our vacations the best ones, from Monica at the concierge to Christian at the desk, everytime that we needed something they where able to pull their best effort and smile, but everyone at this hotel are very very nice, looks like they are happy to be working together, waiters, bellman, and my maid helped us everytime.

Trip type: Couple - April, 2019
5/ 5
May, 07, 2019

Vacaciones en familia

Estuvimos ahí en semana de pascua, la comida deliciosa, pero más que nada el servicio es el que le da un plus, Las habitaciones con su balcón hacia al mar hacen que todos los días puedas apreciar el hermoso atardecer de vallarta, Christian y armando concierge nos atendieron súper a mi y a mi familia, volveremos...

Trip type: Family - April, 2019
5/ 5
May, 03, 2019

we loved it

this was our first time to costa sur. we cant say enough about the staff they were excellent. claudia,gabriella,arturo,ramon every body at costa sur made us feel right at home. they catered to our every need. our 1 bedroom suite ocean front room was amazing view room was always clean . the food was great. the private beach was great also.will stay again and hope to be back next year.

Trip type: Couple - April, 2019
5/ 5
May, 01, 2019

Vacaciones

Excelente hotel, desde sus instalaciones hasta su personal de trabajo esta muy padre para vacacionar, descansas completamente te olvidas de todo muy rica comida, las actividades acuáticas padrísimas la gran atención de José García en su gran paseo en kayak 100% recomendado, las habitaciones excelentes la limpieza ni se diga yo lo recomiendo.

Trip type: Family - November, 2018
5/ 5
May, 01, 2019

April 2019 Vacation

We having been coming to Costa Sur for years. We feel very much at home with all the staff. KIki , Juan, Fabrecio that work at the bar are the greatest. Along with Ruth, alicia & Gloria. Csn hardly wait till next year!

Trip type: Couple - April, 2019
5/ 5
April, 30, 2019

La mejor playa en puerto vallarta

estuvimos ahi hace un par de dias y lo mejor del hotel es la playa y el excelente servicio de las meseras y christian, me voy enamorado de la playa que tienen que parece una alberca de mar por el rompeolas, la mejor opcion para los que no sabemos nadar jejeje

Trip type: Family - April, 2019
5/ 5
April, 30, 2019

no podemos esperar para volver

recien estuvimos de regreso a costa sur y ya queremos volver, el servicio a todo dar, las actividades, la comida, albercas y la playa es la mejor para mis hijos, Christian siempre nos atendio a todo dar, extendimos nuestra estancia 1 noche mas y nos respetaron la tarifa, con eso nos dan ganas de volver o seguir quedandonos mas tiempo.

Trip type: Family - April, 2019
4/ 5
April, 29, 2019

Excelente servicio

El hotel está perfecto para familias. Muchos niños y diversión para ellos. Instalaciones limpias y excelente servicio por parte del staff. Habitaciones bonitas y confortables.

Trip type: Family - April, 2019
5/ 5
April, 29, 2019

Segunda visita y vamos por más

Me queda decir que esta es nuestra segunda vez en Costa sur y nos vamos encantados, el servicio y la limpieza son IMPECABLES, las actividades para mis niños fueron divertidas, Christian fue muy amable en nuestra salida, nos vemos muy pronto costa sur, mi familia y yo nos vamos encantados.

Trip type: Family - April, 2019
5/ 5
April, 28, 2019

Gracias por todo

Cada vez que viajamos a puerto vallarta es una delicia quedarnos en costa sur, venimos muy seguido y los elegimos siempre, Christian nos atendio en todo momento y muy amable, la comida y mis niños se la pasan super agusto en su playa, gracias!!!

Trip type: Family - April, 2019
5/ 5
April, 27, 2019

Servicio muy bueno

Armando diaz un servicio muy bueno rápido y amable atento en todo momento

Trip type: Family - April, 2019
5/ 5
April, 24, 2019

RELAXING AND HEARTWARMING

WE HAVE A GREAT TIME AT COSTA SUR!! THE STAFF ARE VERY PLEASANT AND EAGER TO PLEASE. VERY HARDWORKING. iNAKI AND MONICA WERE VERY HELPFUL WITH ADVICE ABOUT LOCAL EVENTS AND POSSIBILITIES OF PUERTO VALLARTA ADVENTURES. WE GRATEFUL FOR THEIR HELP AND THE FACT THAT THE INFORMATOIN THEY GAVE WAS NOT PRESSURING.

Trip type: Couple - April, 2019
5/ 5
April, 24, 2019

I love costa sur

Thank you for an amazing stay again, Christian, Fernando & Veronica always make you feel comfortable, happy and they always do their best to make you feel like home, see you next year amigos! Love Linda

Trip type: Single - April, 2019
5/ 5
April, 24, 2019

Nice hotel, friendly people

Is was tollally excellent time during X-mas and NY ! Two weeks passed in a blink! Clean and well facilitated. But most of all grateful for our hotel entertainer Alexa Garsia and her lovely colleague. Alexa in professional , warm and friendly way made it unforgettable!!!

Trip type: Single - January, 2019
5/ 5
April, 22, 2019

Great vacations

Christian was very helpful and nice during our check out, we will be back

Trip type: Friends - April, 2019
5/ 5
April, 22, 2019

vacaciones benditas

desde que llegamos los bell boys nos atendieron muy bien, carlos de recepcion es una persona muy amable. iñaki nos ayudo muchisimo, en general, todo estuvo maravilloso.

Trip type: Couple - April, 2019
5/ 5
April, 20, 2019

El mejor servicio y staff

Este hotel tiene, por así decirlo el mejor staff de todos los hoteles, te hacen sentir como en casa y te dan toda la confianza que uno necesita al vacacionar, Christian en la recepción siempre súper amable con nosotros y nos ayudó con toda la información que necesitábamos, hasta el servicio de la recamarera que no recuerdo su nombre pero nuestra habitación súper limpia, fresca y siempre nos dio los aditamentos necesarios para nuestra habitación. La localización es perfecta, a solo 10 minutos del downtown en el bus qué pasa fuera del Resort, los atardeceres son lo mejor en Vallarta y su alberca salada también, definitivamente se han ganado una familia más y ahora podré decir que soy parte de la familia costa sur, nos vemos pronto.

Trip type: Couple - April, 2019
5/ 5
April, 18, 2019

Best stay in PV!!!

We just checked out of this excellent resort, they have the best people in puerto vallarta, Christian at the front desk was the best, he let us have the room for more time than check out time, wich was the best part for us because our late flight, and alwats so kind and great smile, thank you so much Costa Sur, we will come back next year!!!! (:

Trip type: Couple - April, 2019
5/ 5
April, 18, 2019

vacaciones fantasticas

la verdad es super recomendable, me gusta mucho el hotel. tiene un servicio perfecto. el servicio de concierge en especial de iñaki y armando es excelente. el equipo de animacion es magnifico. esperamos regresar en verano. mil gracias.

Trip type: Couple - April, 2019
5/ 5
April, 18, 2019

excelent vacations

this year was exeptional, the service and personal, were very friendly and ready to help you at all time in special inaki, he did a great job and make us feel like home. see you next year.

Trip type: Couple - April, 2019
5/ 5
April, 17, 2019

Boda-vacaciones

Que puedo decir de este hotel... La atención de todo el personal, las instalaciones, el buen servicio de los meseros. Aparte de todo, la atención y comunicación de las chicas encargadas de organizar nuestra boda, hacen que todo en este hotel sea magnífico! Muy buenos recuerdos de mi estadía ahí. Lo recomiendo al máximo, la alberca con agua calientita, la comida muy rica, (tanto a la carta como en buffet), en la playa se puede hacer snorquel, estar en kayak, en la alberca se realizan actividades varias. Tiene una excelente ubicación para conocer mismaloya y otras playas hacia el sur, o bien, ir al malecón en camión, carro. Todo me encantó en este hotel!

Trip type: Family - October, 2018
5/ 5
April, 17, 2019

excelenytes vacaciones

desde que llegamos, nos hicieron sentir en casa. el bell boy carlos fue muy atento, iñaki nos trato excelentemente nos apapacho muchisimo, la habitacion nos encanto, sobre todo la vista. seguro volvemos

Trip type: Family - April, 2019
5/ 5
April, 15, 2019

Vacaciones

Muchas gracias por la hospitalidad todo muy bien muy atentos muchas gracias.

Trip type: Family - April, 2019
5/ 5
April, 15, 2019

Great Experience! Very nice place, recommend!

We really enjoyed our stay. From the helpful staff to the beautiful lagoon to the amazing rooms. This place was perfect for us! I highly recommend

Trip type: Couple - April, 2019
5/ 5
April, 13, 2019

Wonderful holiday

We had a wonderful stay at Costa Sur. The room was clean and spacious and they all have incredible views of the ocean. We enjoyed the pool, the private lagoon and beach, and the restaurant and patio but the service is what made the stay the most memorable! Everyone is super friendly and helpful but a special shout out goes to Osbaldo, Raul, Miguel and Ernesto. They always made us feel extra special. We would not hesitate to stay again.

Trip type: Family - March, 2019
4/ 5
April, 12, 2019

Suggestions

We really like the costa sur but think there needs to be a kids pool. The quiet pool which is in the shade quite a bit would be better as a kids pool.

Trip type: Couple - April, 2019
5/ 5
April, 11, 2019

GREAT VACATIONS!

the resort was great because of the location but mainly the staff made the stay great. inaki the concierge was very helpfull with information of the hotel and local activities.

Trip type: Couple - April, 2019
5/ 5
April, 11, 2019

relaxing vacations

The vacation was great we had a wonderful time. INAKI was great in setting us up with riding RZR´S in the jungle and giving us great service. the resort was better than expected and the views from our room was unbelievable. we look foreward to coming again. .

Trip type: Couple - April, 2019
5/ 5
April, 10, 2019

super recomendable

Me encantó mi primer experiencia en Costa Sur. Desde que llegué a recepción me atendieron con mucha calidez, nos otorgaron una habitación de una categoría más alta a la que habíamos pagado para comodidad nuestra. Las instalaciones son pequeñas pero tienen todo lo necesario para disfrutar. La piscina lindísima, la comida del desayuno muy rica y la vista que tienen las habitaciones te deja sin palabras. Super recomendable, sin duda regresaría. Bien por todo el equipo que tiene sonrisas para los huéspedes.

Trip type: Couple - April, 2019
5/ 5
April, 07, 2019

Excelente servicio

Un gran trato por parte del personal, meseros y personas encargadas de las actividades.

Trip type: Family - April, 2019
5/ 5
April, 04, 2019

GREAT VACATIONS!

the staff was friendly, attentive and eager to please. They were very accomodating for speacial dietary requirements. Rooms were very clean and the cleaning staff was very pleasant. Inaki was always present to answer questions . He was knowlegable and very friendly.

Trip type: Family - March, 2019
5/ 5
March, 31, 2019

Servicio muy bueno

Todo muy bonito, y relejante. Servicio muy bueno. Especialmente el servicio de Raul que nos atendio muy bien todos los Dias que estuvimos aqui.

Trip type: Couple - March, 2019
5/ 5
March, 28, 2019

Another great stay at Costa Sur

This was our 4th year in a row at Costa Sur and couldn't be more pleased. Love the rooms, the beach and the view. Staff is great and very accommodating. Ernesto and Osdbaldo took great care of us and our travel companions. See ya next year!

Trip type: Couple - March, 2019
5/ 5
March, 28, 2019

Paradise place

we have been coming here for 30 years and this place is even better than we first came, you dont have to leave the resort because they have so much activities to do, everyone we talk to we love it. iñaki was awesome, he gave us a 5 star service, great information, great attitude!

Trip type: Couple - March, 2019
5/ 5
March, 25, 2019

fantastic vacations

inaki and Karla were very helpful. it was a fantastic holiday. would recommend to anyone to come here. great great staff. thankyou to all of them.

Trip type: Couple - March, 2019
5/ 5
March, 25, 2019

muy buena atencion

muy contenta con el viaje en familia , las instalaciones muy limpias la habitación en excelentes condiciones la Srita Claudia del área del restaurante nos atendió excelente , solo como comentario hace falta un área para niños un chapoteadero juegos ya que habia muchos niños y las albercas son hondas y no se podian meter. de todo lo demás excelente

Trip type: Family - March, 2019
5/ 5
March, 25, 2019

Recomendación

Excelente lugar para realizas bodas la mía fue el pasado 16 de marzo estuvo excelente en el trato de Gabriela fue espectacular, 100% recomendable

Trip type: Family - March, 2019
5/ 5
March, 24, 2019

Excelente trato

Hermosa vista hacia el mar! El personal muy atento y servicial. Nos encantó el hotel y estamos seguros de que volveremos y lo recomendaremos a nuestra familia y amigos.

Trip type: Couple - March, 2019
4/ 5
March, 24, 2019

Alan Thompson

Our rooms were nice #620-1 and 620-2 also had a room in other building , room # 1009 nice to have a room that was newly redone . I would come back again. Thank You

Trip type: Friends - March, 2019
5/ 5
March, 23, 2019

Costa Sur Convenience store

We always enjoy our stay at Costa Sur. Elva, Elbita, and Elvira have made visiting the store an enjoyable experience. We have grown to love these employees and feel they are part of our family. They always great you with a smile and are happy you came in. The store is a plus for the resort and is handi when you need things.

Trip type: Couple - February, 2019
5/ 5
March, 23, 2019

Wonderfull and amazing

We had a great time as always! Thank you to everyone who made our time here extra fun! We appreciate Veronica, Inaki, all the Juans, Enrique, Osbaldo and my love Enrique!!! The activities were so much fun! Alexia was so great and made each day special!! Additional thank you to our amazing maid and the front desk and the bell boy chain!! See you next year!!

Trip type: Family - March, 2019
5/ 5
March, 20, 2019

Playa hermosa

Se pueden ver peces de diferentes colores y tamanos, ademas el personal es muy amable Es un hotel mas orientado al descanso

Trip type: Couple - March, 2019
5/ 5
March, 19, 2019

Amazing Stay at Costa Sur!!

Amazing family vacation at Costa Sur. Hats off to the incredible staff who made every day truly special. Ivan & Alexa, Ernesto, Fabricio, Miguel, Reynaldo and Jose to name a few. Meals and Shows were fantastic. Always a friendly smile. Rooms are very clean and comfortable. Mini-mart on site. Close to town or Mismaloya. Can't wait to return next year!! Miss you all already!

Trip type: Family - March, 2019
5/ 5
March, 18, 2019

Excelente 😃

Una vista excepcional, habitaciones con lo necesario, excelente servicio y las instalaciones hermosas con albercas climatizadas, todo prácticamente perfecto, muchas gracias.

Trip type: Family - March, 2019
4/ 5
March, 18, 2019

Urge remodelen habitaciones en torre pequeña

Es la tercera vez que me hospedo en Costa Sur, la atención de todo el personal es siempre muy buena, las instalaciones del hotel muy bien cuidadas, lo único que ahora no nos gustó tanto, fue la habitación, siempre nos había tocado estar en la torre más alta, y las habitaciones están muy bonitas, en este caso estuve en la torre más pequeña y las puertas, como la regadera están deterioradas. Para la siguiente ocasión me aseguraré que nos alojen en la torre alta! Fuera de ello, tuvimos una muy placentera experiencia

Trip type: Family - March, 2019
5/ 5
March, 18, 2019

Great location and service

Clean Rooms overlooking the ocean a safe lagoon to swim in. A 10 peso bus ride to downtown or to zoo. Cozy quite quaint , a sleeper hotel that we seem to always return to. Never disappointed. We recommend this one to our friends and family.

Trip type: Couple - March, 2019
4/ 5
March, 04, 2019

Elaine Lewis

Very friendly and smaller atmosphere that makes you feel at home. Honestly didn't want to leave! Made new friends each day Excellent staff; Yanet in housekeeping, Alexa Jose and Alan in activities, Edwin Hector Enrique Ernesto and many other waiters and bar staff.....when you know and remember their names they've done a super job. Newly renovated end unit studio had space and very comfortable. Loved being right on the ocean. Warm pool was lovely. Would have liked a larger walking beach but all was still great with easy access to town.

Trip type: Couple - February, 2019
4/ 5
March, 01, 2019

Winter relief!

We enjoyed the warm hospitality of Costa Sur. The staff is friendly and willing to please. We found the room efficient and clean, however, a little "tired" and in need of an update. We found they have a loyal patronage and many people are return customers.

Trip type: Couple - February, 2019
5/ 5
March, 01, 2019

Wonderfull time at Costa Sur PVR

March 1, 2019 For the second time at Costa Sur and many more to come in the future. We really enjoy coming here for many reasons, one of them and the most important is we are treated like family. The restaurants and the entertainment is great. For us, the activities make all the difference, so a big Thank You to IVAN, ALEXA, JOSE and ALAN.

Trip type: Couple - February, 2019
5/ 5
February, 28, 2019

Wonderful staff!

There are so many wonderful things to say about Costa Sur...the beautiful ocean facing balconies , delicious food , and the attentive and friendly staff . A real standout is Ivan who leads the activities program. He is so charming and kind to everyone !!! We never wanted to miss his water aerobics because it was a great workout and and bingo with Ivan is silly , good fun! The manager , Jose is a gem ! He took us on a steep , spectacular walk to the PV overlook . He was so patient with our group , encouraging us all the way . You couldn’t ask for a friendlier staff to make you feel more welcome .. from the front desk to the wait staff , you will feel right at home at Costa Sur! Thank you all for a wonderful week! See you next year !😎

Trip type: Friends - February, 2019
5/ 5
February, 28, 2019

Costa Sur Resort

Another great year in Puerto Vallarta at Costa Sur. Jose has a new activities staff this year. Ivan, Alexa, and Alan have made our visit wonderful once again. From volley ball to bingo and all other activities they are an upbeat fun loving group who make you welcome and feel at home. I love how they go around the pool welcoming guest in the morning. Osbaldo is great bringing me coffee with milk in the mornings perfectly done. The convenience store and staff is another plus for this resort. We love coming home every year and being welcomed by all the staff and friends.

Trip type: Couple - February, 2019
5/ 5
February, 28, 2019

costa sur vacation

excellant as always-------we are 3 week owners------ everyone is amazing!!!!! Karla,concierge Fernando Christian iñaki veronica guadalupe our housekeeper jose ivan alexa armando arturis moises all the waiters Gabriela Juan & Juan Carlos at the front door. Thank you for everything.

Trip type: Couple - February, 2019
5/ 5
February, 27, 2019

GREAT SERVICE

SINCE WE ARRIVED TO THE HOTEL, ANU QUESTION THAN WE HAD WERE QUIKLY RESPOND BY IÑAKI AND HIS TEAM. IÑAKI HELP US IN EVERYTHING, HE DID A FANTASTIC JOB.

Trip type: Couple - February, 2019
5/ 5
February, 25, 2019

Vacaciones en familia

Nos la pasamos super bien, descansamos mucho y la atención que nos brindó el personal del hotel fué exelente, en especial por parte de Mónica e Iñaki, nos hicieron sentir super consentidos. Gracias por ser parte de nuestras vacaciones familiares. Hasta la próxima

Trip type: Family - February, 2019
5/ 5
February, 24, 2019

Vacaciones relajantes

Excelente atención por parte del personal las instalaciones muy padres las albercas con agua templada 👍🏻 Y la comida deliciosa !! Regresare sin duda !

Trip type: Family - February, 2019
5/ 5
February, 22, 2019

A fantastic place!

Our week at Costa Sur was so beyond expectation I’m not sure I can do it justice. The staff is mentioned so often because from the first welcome they know who you are and are happy to help. I could mention every single person but a shout-out to Claudia, Osbaldo, Enrique and Veronica. The resort and great ocean view rooms are charming. The layout is perfect: two pools, tables and sitting areas everywhere, palm tree canopies, and never crowded. My biggest surprise was the food: no need to go elsewhere when you want a good buffet or 4 star meals. Drinks are generously offered. We’ll be back next year. Costa Sur is a hidden gem.

Trip type: Family - February, 2019
5/ 5
February, 21, 2019

MAGICAL TIME

It was a beautiful vacation with family, made more special with the service and hospitality. iñakigave top knotch service and welcoming.looking for returning for another fabolous vacation.

Trip type: Family - February, 2019
5/ 5
February, 21, 2019

INCREDIBLE VACATIONS!

ALL SERVICE IS THE BEST, EVERYBODY AT THE HOTEL GIVE THE BEST OF THEMSELVES, IÑAKI GMAKE A GREAT JOB, THANK YOU VERY MUCH, SEE YOU SOON.

Trip type: Couple - February, 2019
5/ 5
February, 21, 2019

OUTSTANDING SERVICE

FROM THE FIRST MINUTE WE ARRIVED TO COSTA SUR THE STAFF ATTRENDED TO OUR EVERY NEED. IÑAKI, OUR CONCERGE, HAD ARRANGED EVRYTHING FOR US, INCLUDING AN AMAZING FISHING TRIP. oUR STAY WAS COMPLETELY STRESS FREE, OUR ROOMS WERE SPOTLESS, AND THE FOOD WAS EXCELLENT. WE CANT WAIT UNTIL OUR NEXT VISIT.

Trip type: Friends - February, 2019
5/ 5
February, 21, 2019

COSTA SUR IS OUR HOME

We always enjoy our stays here, year after year. We love Uvalda, who takes care of our room. We love the servers on the patio, especially Gabriela & Claudia & Osvaldo. Inaki is the best,he really helped us schedule our activities to Rhythm of the Night & ATV adventure. Monica, is wonderful!! Sergio graciously answered our many questions about Club Costa Vida, which we joined last year. We loved seeing Juanita & Carlos again, trusted vendors that we do not find anywhere else. What more can we say except that we will be back !!! Oh, by the way, we brought our son & daughter in law last year & this year & they love it here too. We look forward to bringing more of our family here.

Trip type: Family - February, 2019
5/ 5
February, 21, 2019

fantastic vacations

Being in Costa Sur is like being back home. The place is sooo very friendly and the people, both guests and workers, are all a delight. The help we have received from people like Iñaki, head concierge, Veronica, Moises and other waiters, the activity staff, has been above and beyond, We have loved being here and will return.

Trip type: Family - February, 2019
5/ 5
February, 18, 2019

Excelente paseo en familia

Excelente hotel donde nos relajamos, disfrutamos mucho de la hermosa playa que tienen, la nueva alberca quedo genial, todo el personal muy atento en todas las áreas, Gracias.

Trip type: Family - February, 2019
5/ 5
February, 14, 2019

PARADISE VACATION

since we arrived, the service is excelent, iñaki and armando did a great job, they help usin everything, some of the older waiters are kind of brusque. we had a great room!! we want to come back!

Trip type: Couple - February, 2019
5/ 5
February, 04, 2019

Retired American

This was my fifth time staying at the Costa Sur. I enjoyed the friendliness of the staff and their efforts to assist the visitors with any issues they have dealing with the resort. I feel safe there and appreciate having bus service to the door! The food there was also very good. I will return.

Trip type: Single - January, 2019
5/ 5
February, 04, 2019

Excelente servicio

Gracias por el servicio, me senti muy bien. En general lo mejor que he encontrado en PV

Trip type: Single - January, 2019
5/ 5
January, 31, 2019

GOOD SERVICE

TODO BIEN nuestra estancia fue Buena aunque no nos gustan las invitaciones a desayunos mas sin embargo necesitaria ver in plan para comprar tiempo en el hotel

Trip type: Family - January, 2019
5/ 5
January, 24, 2019

GREAT SUN AND BEACH

tHE FANTASTIC PLACE for swimming. Service was competentive and helpfull. i know a lot of about possibilities to look some historical and funny place, like old town San Sebastiano, coffee, cacao and vanilla plantation, botanical garden with colibry and finanly exellent swiming with dolfina and sea lion. i strong recomended ask proffesional help for Inaki, which can organised for you incretibale memmories of your vacation.

Trip type: Couple - January, 2019
5/ 5
January, 13, 2019

Home away from home

For many years now we keep going back and Staying at Costa Sur, in celebration of our wedding anniversary as well as summer time Costa Sur, a place we love to call HOME AWAY FROM HOME not only because the place is wonderful, food is amazing but most of all the very attentive and professional staff go out of their way to make sure we truly feel at home! Miguel (Mike, or Miguelito) best server ( and great friend now) you could ever meet. And during our last visit last month our experience was exceptionally unforgettable ! We would like to expand our gratitude & thank Fernando Rodriguez who personally made sure we were

Trip type: Couple - December, 2018
4/ 5
January, 13, 2019

Very pleasant place

Studio was quite large and comfortable. The bed was wonderful. Kitchen had microwave, refrig, and gas cooktop which was fine for us. Room was very clean and kept that way by the daily maid service. Finding a place around the main pool was difficult but the quiet pool was very nice. Daily water vollyball was fun to watch. Had some difficulty getting waiters attention so it took a long time to eat. Small store supplied all we needed. Breakfast brunch was very good. We had asked for a hostess at the airport but it wasn't done so we had to walk the gauntlet. Fare from airport was 260 pesos not the $38 they had suggested. Checkin and service including money change was very easy. All in all it was a very restful and pleasant stay.

Trip type: Couple - January, 2019
5/ 5
January, 12, 2019

Gracias!!!

Muy cómodas las camas. La atención de todo su personal muy bien, en especial la de los meseros Miguelito y Ernesto. Agradecimiento especial a Iván, coordinador de Actividades, siempre amable y muy atento con mi madre al momento de hacer sus acuaerobics. Excelente vista desde la habitación. El desayuno incluido muy bien servido en sus proporciones.

Trip type: Family - January, 2019
5/ 5
January, 10, 2019

Excelente ambiente

Todo el personal con una excelente actitud Hotel bien ubicado y maravillosa vista al mar

Trip type: Family - January, 2019
5/ 5
January, 08, 2019

Staff Friendliness and Professionalism

Hello All: Very rarely do I offer my personal opinion to those I do not know. It is my absolute pleasure to compliment the staff of Costa Sur Hotel, Porte Vallarta. In every area, the employees are considerate, kind spirited and professional. My personal thanks to Claudia, Carlos, Inyaki, Berenice and the entire service staff for your continued "Welcome Home" experience.

Trip type: Family - December, 2018
5/ 5
January, 04, 2019

Vacaciones familiares de fin de año

Nos la pasamos muy bien, todo fue maravilloso! nos facino nuestra habitacion con una vista impresionante!!! monica, karla e iñaki de concierge nos atendieron de maravilla!! nos encanto todo, esperamos regresar lo mas pronto posible. gracias.

Trip type: Family - December, 2018
5/ 5
January, 04, 2019

VACACIONES MARAVILLOSAS

NOS LA PASAMOS MUY BIEN, NOS RECIBIO ELIZABETH Y NOS ATENDIO DE MARAVILLA, EL SUPERVISOR DE CONCIERGE IÑAKI NOS ATENDIO EXCELENTEMENTE, EL HOTEL ESTA INCREIBLE. LOS MESEROS SON MUY AMABLES AL IGUAL NUESTRA CAMARISTA. EN GENERAL ESTUVO TODO MUY BIEN! GRACIAS COSTA SUR, NOS VEMOS PRONTO.

Trip type: Family - December, 2018
5/ 5
January, 03, 2019

FANTASTICAS VACACIONES

La estadia en el hotel costa sur fue plenamente satisfactoria, el personal muy atento y amable en especial "Iñaki". Seguramente regresaremos pronto ya que la pasamos muy bien aqui. Saludos!!!

Trip type: Couple - December, 2018
4/ 5
January, 03, 2019

VACACIONES

El hotel en general es muy bueno, habitaciones amplias, limpieza buena en general,

Trip type: Family - December, 2018
5/ 5
January, 03, 2019

GREAT VACATIONS!

IÑAKI DID AN EXCELENT JOB! I WOULD LOVE TO HAVE IÑAKI AS A PERSONAL CONCIERGE ALWAYS! WE HAD A GREAT TIME AT THE HOTEL. THE PEOPLE AROUND THE POOL IS AMAZING. THE ONLY THING I WAS DISAPPOINTING , WAS THE NEW YEARS EVE DINNER.

Trip type: Couple - December, 2018
5/ 5
December, 31, 2018

Incredible Vacation in Paradise

The beauty of the surroundings was only made more wonderful by the delightful people who staffed it. Jose, Alexa, and Ivan, who head up the warm and friendly Activities staff made everyone feel so special. Their enthusiasm for the activities was genuine, infectious, and never ending. The food service was phenomenal and attentive to all: Claudia, Osboldo, Ernesto, Enrique, Miguel, Juan and Flavio all cheerfully rushed about making sure we all had anything and everything we asked for. They did all this to make OUR holiday vacation special, while foregoing time with their own families to do so. I so look forward to my (definite) return visit because I feel I have a special family of friends all waiting to welcome me back! Kudos to everyone for their dedication and excellent work!

Trip type: Friends - December, 2018
5/ 5
December, 29, 2018

Best staff in the world

I just returned from spending 10 days at Costa Sur. I've traveled the world but have never had such a great staff! Thanks to The Activities Group, Jose, Ivan and Alexa who made whale watching, poolside and evening activities so incredible. I'd also like to extend a special thanks to the wait staff, Osbaldo, Ernesto, Claudia, Miguel, Juan (bartender), Flavio and Enrique, you took such great care of all my special dietary needs.

Trip type: Friends - December, 2018
5/ 5
December, 28, 2018

fantastic vacations

the staff is incredible, friendly and beautiful, i feel in home. thank you iñaki, you make our vacations happen

Trip type: Couple - December, 2018
4/ 5
December, 28, 2018

A great escape for everyone

What a wonderful place to relax and have fun. Sunsets are amazing. Food, entertainment and service is the best. I would like to thank Ivan, Alexa, Jose, and Veronica the activities crew who made everyday fun. Also the food service staff: Claudia and Edson. You all made my vacation wonderful. I will come again.

Trip type: Friends - December, 2018
3/ 5
December, 27, 2018

Mi estancia en el Hotel Costa Sur

Nosotros compramos el Todo incluido. La playa es una caleta y por las tardes es muy tranquila. La comida es a la carta y muy rica. El vino rosado y blanco también muy ricos. Oportunidades para mejorar. Poner el servicio de Servibar en la habitación. Reemplazar las llaves de la habitación por tarjetas o pulseras. Es muy fácil perder las llaves en las albercas o playas. Deberían incluir las actividades en la playa con equipo incluido como Snorkel y Cayak sin costo alguno.

Trip type: Family - December, 2018
5/ 5
December, 24, 2018

Lea&Robert

We thoroughly enjoyed our stay and plan to return next year. We had been to Costa Sur in 2015 and although had been to Cancun, Cabo San Lucas and Hawaii since we chose to return to Costa Sur for the charm of the location and friendliness of the resort. The menu has upgraded and the variety of food is tasty, beautiful and served by atttentive staff including the free afternoon palo“mitas”. Alexa, Julissa and Claudia kept an eye on us to be sure our experience was memorable. Muchas Gracias!

Trip type: Couple - December, 2018
5/ 5
December, 22, 2018

Entertainment

My visit in November, was great! I enjoyed the entertainment very much. Thanks to Jose the event coordinator. Jose is a valuable person. His charisma Is very unique. Jose is a very attentive. And he goes out of his way to entertain us. I love my stay at Costa Sur.. and best of all the People that works there . All the employees are super friendly. Thank you Jose García in the events for putting so much effort. Good choices.🙏🙏😘

Trip type: Couple - November, 2018
5/ 5
December, 21, 2018

Muchísimas gracias!!!

Muy buen servicio todo muy limpio y riquísima comida... Gracias!!! a todos por su amable atención Diego y Arturo de ventas, Gerardo en el restauran, Iván de animación, que nos salvo la vida y los chicos de seguridad que me curaron una disculpa no recuerdo sus nombres (por descuido MÍO termine contra las rocas y me pico un erizo alejense de las rocas!!! ) en especial a Monica Borrallo de concierge gracias!!! mony eres la mejor.

Trip type: Couple - December, 2018
5/ 5
December, 19, 2018

increibles vacaciones

iñaki nos atendio excelentemente, mario nos trato de maravilla,nos facino todo. seguro regresamos en julio!

Trip type: Family - December, 2018
5/ 5
December, 17, 2018

Muy bien para vacaciones

Estuvo muy bien las instalaciones y el trato del personal 👍

Trip type: Family - December, 2018
5/ 5
December, 13, 2018

fabolous vacations

had a great time. Armando and iñaki are the best!!! were very helpful and lots of fun too! we also like the activities personnal including Alexa. thank you Costa Sur, you are a welcoming place.

Trip type: Family - December, 2018
3/ 5
November, 21, 2018

Pueden mejorar

El personal nos atendió de maravilla, pero emito algunos comentarios para que puedan mejorar: - Los elevadores son insuficientes. - Los pisos de la regadera son muy resbalosos y tuvimos un accidente con una de mis hijas, por lo cual terminamos en urgencias.

Trip type: Family - November, 2018
5/ 5
November, 13, 2018

Ivan in Activities

I was at Costa Sur with my mom and sister from 10/30 to 11/8/18. The best thing going for Costa Sur is Ivan in the Activities area. His energy and enthusiasm for his job showed daily. He greeted us by name, always had a smile, made sure we had what we needed and you could tell everyone loved him and the energy he brought to Costa Sur. A true treasure that I hope Costa Sur appreciates. I know we did!

Trip type: Family - October, 2018
5/ 5
November, 09, 2018

area de actividades

buenas noches tuve la oportunidad de estar en su hotel excelente servicio de su personal, en especial de ivan del area de actividades, que joven tan preparado con una variedad de temas, aunado a la excelente explicaciones en la preparacion fisica, con una vision amplia hacia el futuro. asimismo para los meseros rafael, mario que atentos y eficientes. agradeciendo sus atenciones.

Trip type: Couple - November, 2018
5/ 5
November, 09, 2018

area de actividades

buenas noches tuve la oportunidad de estar en su hotel excelente servicio de su personal, en especial de ivan del area de actividades, que joven tan preparado con una variedad de temas, aunado a la excelente explicaciones en la preparacion fisica, con una vision amplia hacia el futuro. asimismo para los meseros rafael, mario que atentos y eficientes. agradeciendo sus atenciones.

Trip type: Couple - November, 2018
5/ 5
November, 06, 2018

Paula, Socorro y Yadira.

We stayed at you resort for seven days. My partner and I felt welcoming by every employee we came in contact. We did not get the room that was shown on the advertisement. We stayed were the old rooms are. On November 5. My partner and I visited the spa and were taking care by Socorro, Paula, and Yadira. These ladies did an outstanding job on our backs my partner says that it Has been the best massage He has had. Paula did my pedicure and looks fantastic. They take great pride in their work and make sure one is comfortable during the time they’re doing they work. Kudos for everyone but specially for Paula, Socorro y Yadira. Thank you.

Trip type: Couple - October, 2018
5/ 5
November, 04, 2018

Un lugar de descanso

El Hotel Costa Sur, es un lugar excelente para descansar, las personas que trabajan ahí, te ofrecen un servicio excelente. Es un lugar maravilloso, para pasar unos días en familia.

Trip type: Family - November, 2018
5/ 5
October, 31, 2018

Excelente servicio

Me hospede ahi hace un par de dias y regrese muy contenta, las habitaciones dan vista al mar, por las tardes es algo totalmente magico, el servicio de habitacion super, limpio todo y las albercas exquisitas, la playa estuvo un poco fuerte el oleaje en la mañana, pero pude entrar a nadar sin problema en la tarde, lo que mas me encanto de todo fue su comdia exquisita y su excelente servicio, gracias a Christian por ayudarme en todo, imprimir mis documentos importantes para mi trabajo y sonreir siempre, volvere muy pronto.

Trip type: Business - October, 2018
5/ 5
October, 24, 2018

Comments regarding service

I have been coming to Costa Sur for over 35 years and love this place. But have a few complaints this year. Please get some new towels they are old and scratchy. I was put in a different room which needed some TLC. The food in the dining room always came out cold every time we eat there but was good.

Trip type: Friends - October, 2018
3/ 5
October, 23, 2018

Visita Costa Sur Octubre19 al 22

Habitaciones bastante antiguas y sin mantenimiento adecuado

Trip type: Couple - October, 2018
3/ 5
October, 09, 2018

It was just Ok

I had a better experience last time I was there, that was the reason for my return. The room wasn’t as nice as last time. The part that was most upsetting is that I noticed they trated me very nice, I’m from California, but there was several members of my family there from Mexico and they where treated different,

Trip type: Family - October, 2018
3/ 5
October, 09, 2018

It was my second time here

I had a better experience, the first time. I live in California. I have always being treated very well. This time around I came with family from Mexico and saw the difference in how they treated my family from Mexico and I didn’t appreciate that.

Trip type: Family - October, 2018
5/ 5
October, 01, 2018

More thanks

We stayed in this hotel last week of September and already wrote a review but we forgot to mention few more friends: we would like to thank Santino, who checked us in, Christian, Fernando (front desk guys), and Inaki who gave us many good advices! Thank you very much. We hope to see you again.

Trip type: Family - September, 2018
2/ 5
September, 30, 2018

No fue lo que vendieron

La puerta corredisa no servia ni se le podia poner seguro, tenian varios pisos remodelados aun asi me dieron habitacion vieja. La alberca no estaba en servicio, estube 7 dias u y nunca cambiaron la cama. Lo unico bueno el servicio en el restaurant

Trip type: Couple - September, 2018
5/ 5
September, 29, 2018

Wonderful customer service

We spent 8 days at this nice resort. Everything was great! The people who work here were able to bield an effective team. Barefoot restaurant: Enrique, Claudia, Gabriela, Ernesto, "Chino", Jose Luis, Mario, "big man" (don't remember his name, he is very nice and modest), cooks and all others. Front desk - all of them were helpful and highly professional. Angel and others. Laundry lady (she wears glasses). Housekeepers. Sergio and Ravi (seminar). Activities boys and girls. Gardeners. Each and everyone deserves recognition and apprecaition (excuse my English). We will tell all our friends about your Resort. If God let us we will be back next yesr! Gracies!

Trip type: Family - September, 2018
5/ 5
September, 03, 2018

Una grata experiencia

El personal es muy amable, sobre todo de la Srta. Claudia, que tuvimos la fortuna de que nos atendiera tanto en el desayuno y en el bar. Así como otros colaboradores que desafortunadamente no recuerdo ahora sus nombres. El único pero fue que a mitad de nuestra estancia la alberca y el ascensor que te lleva al piso 1 no estaban en servicio ya que el hotel lo están remodelando. Pero en si muy recomendable el hotel, su mar esta precioso.

Trip type: Family - August, 2018
5/ 5
September, 01, 2018

VACACIONES FORZOSAS

Desde el principio todo excelente, una felicitación para el mesero Gerardo, nos atendió de maravilla. Las personas de la playa muy atentas. el personal de animación muy atentos. un agradecimiento muy especial para el señor Iñaki (concierge) que nos atendió muy bien y nos ayudo muchísimo. Nos gusto tanto que hasta nos hicimos socios de Club Costa Vida. Nos vemos pronto. GRACIAS.

Trip type: Couple - August, 2018
5/ 5
August, 20, 2018

Terrific place to stay in PVR!

Costa Sur is an absolutely wonderful place to take your vacation. Our entire family enjoyed the time here at Costa Sur. The rooms are nice, the staff is incredible and extremely welcoming. It feels like you are staying with friends. Inaki is more than helpful to plan excursions and the housekeeping staff Mary was lovely. The staff at the activity booth is great-like to rent kayaks or masks for the lagoon. And the entire staff for the bar and dining area is lovely and everyone offers terrific service- juan the bartender, Miguel and Ernesto and the entire staff. What a great place to stay1

Trip type: Family - August, 2018
5/ 5
August, 18, 2018

VACIONES CON MI HIJA

LA VERDAD NOS LA PASAMOS MUY DIVERTIDAS Y RELAJADAS, DESDE EL MOMENTO QUE NOS RECIBIERON HASTA LA PARTIDA TODO FUE MARAVILLOSA, EL MESERO GERARDO NOS ATENDIÓ DE MARAVILLA, MUY ATENTO! QUEDAMOS ENCANTADAS CON IÑAKI, ESTAMOS FELICES DE CONOCERLO Y DE LA MANERA QUE NOS ATENDIÓ. NOS VAMOS TRISTES, PERO CON MUCHÍSIMAS GANAS DE REGRESAR. NOS LLEVAMOS A COSTA SUR EN EL CORAZÓN. GRACIAS.

Trip type: Family - August, 2018
4/ 5
August, 17, 2018

Servicio de personal

Las atenciones en general son muy buenas. Destacando las de la concierge Karla que siempre vio una forma de apoyarnos en lo que necesitábamos. También el sr Juan que esta en la entrada. Con oportunidad de mejora en el área de restaurante, algunos meseros no se ven motivados y lo transmiten a los clientes. En las actividades, se ofrecen Muchas pero en realidad poco esfuerzo hacen por motivar a la gente a que se lleven a cabo. En la oferta de servicio de tiempos compartidos te invitan 1.5 h pero se toman mucho más, llegando a hacerte sentir incómodo si no les compras. Las habitaciones remodeladas son las que valen la pena...Las otras no son muy confortables. La vista al mar sensacional

Trip type: Family - August, 2018
5/ 5
August, 16, 2018

PUERTO VILLARTA VACATION

The experience that my wife and i had here at PuertoVallarta has been a fantastic experience. The staff was very attentive and took care of any and all of our needs. It was completely relaxing as a result of the fantastic staff. Armando and Inaki were the best! always wanting to make sure that our every need was cared for. Thank you to all.

Trip type: Family - August, 2018
5/ 5
August, 16, 2018

ESCAPE A VALLARTA

su atención es muy buena, desde que llegue hasta que sali. una mension muy especial a iñaki que nos ayudo muchísimo y siempre estuvo al pendiente de nosotros. definitivamente si regreso

Trip type: Family - August, 2018
5/ 5
August, 16, 2018

VACACIONES INOLVIDABLES!!

ES LA PRIMERA VES QUE VENIMOS Y NOS ENCANTO. LA ATENCIÓN DEL PERSONAL ES MARAVILLOSA, LA COMIDA MUY BUENA, LA ATENCIÓN DE GERARDO EN EL DESAYUNO FUE MUY BUENA. DESDE QUE LLEGAMOS, NOS RECIBIÓ EL BELL BOY CARLOS, QUE ES UNA PERSONA MUY ATENTA Y AMABLE. NUESTRO CONCIERGE PERSONAL IÑAKI NOS ASESORO DE UNA MANERA INCREIBLE, NOS RESOLVIÓ UNAS DUDAS Y NOS AYUDO MUCHÍSIMO!! LAS HABITACIONES ESTÁN MUY BIEN, ESTÁN BASTANTES COMPLETAS.NOS GUSTO MUCHÍSIMO LA PLAYA, PARECE UNA ALBERCA GIGANTE CON AGUA CRISTALINA. LA VISTA A LA BAHÍA ES INOLVIDABLE. YA DE HECHO, ESTAMOS PROGRAMANDO REGRESAR PARA EL PRÓXIMO AÑO Y NOS ENCANTARÍA QUE IÑAKI SIGUIERA SIENDO NUESTRO CONCIERGE PERSONAL. GRACIAS HOTEL COSTA SUR, NOS VEMOS PRONTO.

Trip type: Family - August, 2018
4/ 5
August, 13, 2018

Todo muy bien

La pasamos muy a gusto, a excepción la música en alberca muy fastidiosa porque es repetitiva. La llave del lavabo no cierra bien por más que le buscamos y pues se tira el agua.

Trip type: Family - August, 2018
4/ 5
August, 10, 2018

Buen hotel pero....

La estancia estuvo bastante bien, solo que no se puede disfrutar de los alimentos debido a las abejas....viajamos con 5 niños y ya no querian comer en el hotel por esta causa y era bastante obvia la incomodidad general de todos los huespedes

Trip type: Family - August, 2018
5/ 5
August, 06, 2018

Hotel Costa Sur

excelente servicio, todo el personal muy amable y profesional. muy buena comida. lo único que hay mucha piedra en la playa. me encanto la vista que tiene. el bellboy carlos es una lindisima persona. mi concierge personal iñaki me atendió excelentemente, nos ayudo en todo lo que necesitamos, cumplió lo que dijo, que hibamos a tener unas excelentes vacaciones!!! GRACIAS COSTA SUR. NOS VEMOS PRONTO!!

Trip type: Family - August, 2018
5/ 5
August, 05, 2018

vacaciones familiares

COMIDA MUY BUENA, EL SERVICIO EXCELENTE! TODO EL PERSONAL ES MUY PROFESIONAL. EN ESPECIAL AL SEÑOR IÑAKI Y EL SEÑOR ARMANDO DE CONCIERGE QUE NOS ATENDIERON MARAVILLOSAMENTE. EL SERVICIO HA SIDO MUY PERSONALIZADO Y DE MUY BUENA CALIDAD. ESPERAMOS REGRESAR LO MAS PRONTO POSIBLE.

Trip type: Family - August, 2018
5/ 5
August, 03, 2018

Hotel Costa Sur (Increible)

El lugar supero nuestras expectativas, el hotel tienen una playa de ensueño donde puedes practicar actividades acuaticas con la mayor tranquilidad dada la formación rocosa que esta frente a la orilla. Las instalaciones del hotel muy bonitas, las habitaciones amplias, comodas y todas con una vista espectacular a la bahia. La atencion del personal excelente y su amabilidad es algo a destacar en especial de nuestro concierge Iñaki, el cual nos dio la mejor orientación para hacer de estas vacaciones una experiencia muy placentera. Super recomendable la estancia.

Trip type: Family - August, 2018
5/ 5
August, 03, 2018

Agradable, seguro y tranquilo

Nos la pasamos muy bien, personal atento, lugar tranquilo, respetan lo que ofrecen (incluso lo mejoran) se tiene una estancia tranquila en familia, muchas gracias!! Volvemos seguramente

Trip type: Family - August, 2018
3/ 5
July, 29, 2018

Detalle de opinion

Les comento que uno se despciona cuando llega a las habitaciones ya que en las fotos se ven mucho mejor de lo que son al final. Los espacios son correctos solo que los muebles son bastante viejos.

Trip type: Family - July, 2018
5/ 5
July, 26, 2018

Excelente no hay necesidad de salir del resort

Maravilloso como siempre la atención de primera es al 4 ovación que visitó y lo seguiré haciendo, me encanto lo del bufete ideal para los niños

Trip type: Family - July, 2018
5/ 5
July, 23, 2018

Vacaciones en Costar Sur

Buena tarde. Quieremos hacer publico nuestro agradecimiento por la atención brindada por todo el personal del Hotel durante nuestra estadía allí, una semana, . especialmente a José García, Grecia, Amaya, Verónica, en actividades, Juanito en el bar y grupo de meseros. EXCELENTE SERVICIO. De parte de Pedro Pablo, Luz Marina, Jennifer, Erika

Trip type: Family - July, 2018
5/ 5
July, 11, 2018

Muy recomendable

Un excelente lugar para descansar, muy tranquilo, muy seguro y el personal es muy amable.

Trip type: Family - July, 2018
5/ 5
July, 01, 2018

Una muy linda experiencia

Muy buenas instalaciones, personal super agradable, la playa super linda como alberca gigante!!

Trip type: Family - June, 2018
5/ 5
June, 30, 2018

Exselente servicio

Una muy buena atencion al publicito y los meseros son muy servisiales Jorge y miguel

Trip type: Family - June, 2018
5/ 5
June, 30, 2018

Excelente servicio

Una muy buena atencion al publicito y los meseros son muy servisiales Jorge y miguel

Trip type: Family - June, 2018
5/ 5
June, 30, 2018

Excellente servicio

Excellente servicio de todos los meseros Jorge, Miguel y los demas muy Buenas personas todos! No’s encanto la eatadia

Trip type: Family - June, 2018
5/ 5
June, 30, 2018

Servicio Excelente :)

Nos encanto muchisimo nuestra estancia. La comida esta a muy buena no como otros hoteles. No de diga el servicio, no’s atendio Jorge y Miguel y no’s dieron excellente servicio. Vamos a regresar muy pronto! Good job costa Sur :)

Trip type: Family - June, 2018
4/ 5
June, 27, 2018

Muy buen servicio

Me parece buen hotel, lamento no tener acceso a playas como para caminar y ojalá tuvieran jacuzzi, los precios en el restaurant son para gringos, muy caro, el resto me parece bien.

Trip type: Family - June, 2018
5/ 5
June, 18, 2018

Boda Karina & Moy

La boda muy bien organizada, decoración, momentos, música, efectos, todo excelente. Mi total agradecimiento a las personas que nos atendieron en nuestra estacia, el capitán de meseros Enrique, Neto, Jorge, Miguel, Claudia, A los chicos de los juegos de playa y alberca Arturo y Vanesa.. Los alimentos muy ricos, gracias a todas las personas que de una u otra forma hacen que nuestra estancia en su hotel sea placentera.

Trip type: Family - June, 2018
5/ 5
June, 12, 2018

Great time and people

Three ladies had a wonderful time together at your resort due to the care we received from all the employees. Room service was excellent, restaurant service was excellent, bar service was excellent and activity directors were excellent. Our time there will be remember well due to the caring people on board. Thanks!! Ginger

Trip type: Friends - May, 2018
4/ 5
June, 04, 2018

Muy buena opcion de hotel

Los cuartos remodelados estan bastante bien, los que no, espero que pronto los arreglen. El personal muy amable y la vista fabulosa.

Trip type: Couple - June, 2018
5/ 5
May, 28, 2018

Fin de Semana Grandioso

La pasamos realmente increíble. Tomamos un masaje, de las manos mágicas de Socorro y Yadira. Realmente una buena estancia con ganas de regresar.

Trip type: Family - May, 2018
5/ 5
May, 27, 2018

Fin de semana increible

Acabo de regresar de un fin de semana de descanso y me gusto mucho mi estancia , lo que si hay que mejorar es la playa porque en las imagenes del hotel se ve sin piedras y en realidad esta llena de piedras . otra punto a favor es la atencion de los meseros Miguel, Jorge, Rafael y el Capi Enrique excelentes.

Trip type: Family - May, 2018
5/ 5
May, 26, 2018

Un fin de semana muy agradable

tanto las instalaciones como el personal fueron de lo mejor desde el check in el personal fue muy atento y servicial...sin duda regresaremos

Trip type: Friends - May, 2018
3/ 5
May, 22, 2018

Recent Stay

Great Staff! Our reservation was not on file when we arrived. If we did not have a confirmation letter from Nancy Escandon with us , I'am not sure what would have happened. We thought your staff from reception, housekeeping to the pool was Really Good. There was one Waitress who was Exceptional. She was polite, professional and made things happen. One day we watched her carry a table over her head to a customer to see their needs. Costa Sur is an old Time share. You need a new marketing plan to attract a younger and more sophisticated Client base. Note: your bay out front needs to to be updated. It's 30 + years old. Your activities could be so much more if you had the right vision. Have fun!!

Trip type: Family - May, 2018
5/ 5
May, 09, 2018

Excelente trato

Quiero opinar por este medio que el trato que recibimos mi familia y un servidor fue excelente el servicio de restaurante ofrece los platillos más exquisitos y el personal mucho muy amable recuerdo a Enrique el preparador de bebidas muy atento, Neto, Jorge, Reynaldo, Miguel, Eduardo, Moises todos ellos son muy amables y carismáticos atendieron a mi hijo de 3 años Max que se la pasó feliz muy recomendable felicidades

Trip type: Family - May, 2018
5/ 5
May, 09, 2018

Great for kids!

We loved our visit! We have two young daughters and the lagoon is the perfect place for them to swim and wade because the water is very clear and gentle. They loved searching for pretty shells, rocks and bright fish in the water. The staff were always welcoming and accommodating. Our bed was very comfortable (we took a one-bedroom suite). It was nice to be able to have cooked food in our room. The breakfast service is lovely with plenty of fresh fruit and juice. We did activities like Bingo and Kid's Movie, and we parents had a couple's massage. There was always something fun to do. A perfect trip! I wish I could name all the staff but we were most grateful to the activities woman who helped with our little girls. There was another kind waiter, his name begins with O.

Trip type: Family - May, 2018
5/ 5
April, 23, 2018

Home away from Home

Costa Sur is like coming home to your family. Everyone who works here are friendly, kind and make you feel special. We have been coming here for 30 + years and have missed only 2 of them. Costa Sur thanks to José has new entertainment. The Tenors on Friday nights are beyond amazing. There is a group of 46 but the 3 that have been singing here are fabulous. Vincente, Pedro and Oscar. My husband (Gallo) and a friend (1st time here) saw the Mexican Fiesta dancers and said they were very good. Food here is delicious. The Barefoot Bar is fun and the bartenders do a great job and keep the customers happy. Some of the Waiters have been here before we started coming and are wonderful to call friend. The spa is very soothing and the ladies have very nice hands for a great massage.

Trip type: Couple - April, 2018
5/ 5
April, 21, 2018

Excelente

Muy recomendable. La comida, instalaciones y servicio. Espero regresar próximamente.

Trip type: Couple - March, 2018
5/ 5
April, 21, 2018

Excelente vacaciones

Magnífico servicio gracias a Miguel y Neto excelentes meseros y al que me recibió Ángel el maletero, muy buen servicio por parte de ellos, muchísimas gracias espero volver pronto.

Trip type: Family - March, 2018
5/ 5
April, 07, 2018

Perfectas vacaciones

El lugar es excelente, muy comodo y muy agradable. La atención del personal es de lo mejor. Gracias!

Trip type: Family - March, 2018
5/ 5
April, 04, 2018

Hybertson Family

We Had a great stay at Costa Sur. Incredible staff, super friendly and helpful. Can’t wait to come back!!!

Trip type: Couple - February, 2018
4/ 5
March, 24, 2018

Beautiful spot

Great spot on Banderas Bay with ocean front accommodations and away from the crowds,not so touristy. The food was very good. I willll return, but l do have one complaint the restaurant tables and place mats we're really not clean they need to wash those place mats more often they were really bad.

Trip type: Single - February, 2018
5/ 5
March, 22, 2018

Best Vacation EVER

The hospitality, cleanliness and wonderful attentive security & wait staff made this the best trip ever. My compliments to Jorge, Enrique, Moseis, Veronica and Maya for making our dining experiences amazing. Their service and professionalism was outstanding and my husband and I are already planning our next vacations to the Costa Sur. The Security Guards Juan, Juanito and Angel were extremely helpful in guiding us for our trips out. If you like the sound of the ocean, great food and entertainment and no fear of Montezuma's revenge, this is the only place in Puerto Vallarta that I would recommend. Rooms were very clean and the entire Hotel was very well maintained. Everything worked! Til the next time...

Trip type: Couple - March, 2018
5/ 5
March, 18, 2018

First couples holiday

My boyfriend and I could not believe the remarkable service we recieved at Costa Sur. The staff is attentive and able to anticipate your needs. Everyone is friendly, organized, and fun! Jorge, Juan, Oswaldo, Gaby and all the staff went above and beyond to make the experience memerable. The food was always very tasty. The event nights were very very well done. The lagoon on the beach was so beautiful and helped calm the water so swimming was always safe. The bus stop right outside made getting to town so easy. Could not have wished for a better stay! Can't wait to return.

Trip type: Couple - February, 2018
5/ 5
March, 18, 2018

Great all around

Muy limpio, excelente personal y muy buena comida en el restaurante. La vista de la Bahía es fantástica!

Trip type: Family - February, 2018
5/ 5
March, 12, 2018

Absolutely Awesome Resort!

This is our 3rd time to stay at Costa Sur, this time we were able to extend it to 12 days! We love Costa Sur!! The service here is exceptional, very comfortable rooms, each with an ocean view! It doesn't get any better than this. With the rock wall it is like having our own private ocean swimming pool! We are not constantly bothered by vendors, like you are downtown or on the Malicon. The food is also exceptional, there is never a reason to leave your resort! Of course unless you want to go shopping and explore the sights down at the Malicon. Which we do, it's less than 50cents to ride the bus into town, which can be an experience in itself! We will definitely be back year after year!

Trip type: Couple - January, 2018
5/ 5
March, 08, 2018

Great staff, stressful pool

Great staff, location and rooms.Everything was perfect.My only complaint is the broken and tired lounge chairs that the guests snag before the crack of dawn.Ubdurd Stop letting guests hold a prime pool chair with a towel.They sit empty till noon! One held a chair with a rock? On my first morning, I sat on it not realizing her husband had left a rock to hold it.At noon she came screaming at me calling me a B. I think the tension of the situation got the best of her. I prefer the beach area anyway.

Trip type: Couple - February, 2018
5/ 5
March, 04, 2018

Vacationer

Excellent food, service, staff. The room was well maintained, and very pleasant to stay in. I would suggest one item. The pigmented wax tile floors are in need of replacement; the red wax comes off onto shoes- then you end up tracking it into the bathroom and the nice clean floor ends up with a lot of red particles. The corridor upgrades are nice too.

Trip type: Single - January, 2018
5/ 5
February, 28, 2018

February 2018

My visit the past 2 weeks has been the best experience in the last 30+ years; Jose Garcia led our groups snorkeling & spear fishing tour to Los Arcos, Los Animas and Boca. It was an Absolutely amazing accommodating experience. Additionally, the evening shows were spectacular, especially the Tenors. It is like attending Adult Summer CAMP. I cannot wait to return in April, 2018. I love all of the staff & personnel.

Trip type: Couple - February, 2018
4/ 5
February, 22, 2018

Muy buen servicio.

Excelente servicio, todos muy atentos y amables, la vista es espectacular, actividades variadas y divertidas.

Trip type: Couple - February, 2018
5/ 5
February, 16, 2018

Servicio excelente!

Excelente servicio principalmente al capitán Moises y meseros Miguelito, Jorge, Reynaldo, Enrique y Claudia. Mis mejores felicitaciones por su gran trabajo y gran personas, volveremos recomendaciones 100%.

Trip type: Couple - February, 2018
5/ 5
February, 03, 2018

Staying at Costa Sur

I've stayed here a number of times. The location is great - just a couple of km from Centro. Every room is ocean front and I absolutely love leaving the doors open to hear the ocean. Restaurant is tasty and reasonable. Staff is great and very courteous. I recommend Costa Sur.

Trip type: Friends - December, 2017
4/ 5
January, 27, 2018

Good trip overall, small disappointments

Nice views. It is right on the shore line. Fun people and activities. Bus stop right in front of the hotel that takes you into Old town. Weather was ok, didn't know ahead of time that January routinely has higher tides and stormy water. The most beautiful day was the day we were leaving. Water cleared up and it was sunny. It finally looked like the pictures. It was a fun trip and still did a lot and enjoyed the accommodations. Was disappointed when the hotel staff and taxi driver kept giving us different rates to the airport. All of which were higher than what was listed on the hotel taxi rate list.

Trip type: Couple - December, 2017
5/ 5
January, 26, 2018

VACACIONES PERFECTAS

AGRADECEMOS AL MESERO "MASAI" (CREO QUE LO ESCRIBI BIEN) POR SU BUEN TRATO, AMABILIDAD Y PREOCUPACIÓN POR QUE ESTUVIERAMOS COMODOS, TAMBIEN A "ARTURO" EL JOVEN QUE NOS OFRECIÓ SU ATENCIÓN PARA CUALQUIER DUDA QUE TUVIÉRAMOS. MUCHAS GRACIAS, HOSPEDARSE RECOMENDADO

Trip type: Couple - December, 2017
5/ 5
January, 26, 2018

TOTALMENTE RECOMENDADO

Es muy comodo, lo que es la cama y almuadas para descansar, excelente vista al mar, buena comida (les recomiendo los chilaquiles y pollo a la cordon blue) los meseros muy amables, les recomiendo ir en tiempo de semana santa en adelante para que disfruten mejor de el mar

Trip type: Couple - December, 2017
5/ 5
January, 23, 2018

Mi primer viaje del año,genial....

Muy bien,todo perfecto el hotel ,el servicio,la comida genial y en especial la srita amaya del grupo de animación,muy agradable súper atenta,siempre sonriendo y muy activa en los juegos.espero pronto regresar y felicidades a todo el personal que labora en el hotel.

Trip type: Family - January, 2018
4/ 5
January, 19, 2018

Esperando Factura

Buenas instalaciones .. nada más que me disgusta que digan que mandarían la factura por correo y no cumplan ... así que es un disgusto para mi

Trip type: Family - December, 2017
5/ 5
January, 14, 2018

Exceptional Once Again

My wife and I spent last week at Costa Sur. This was our fifth or sixth visit there and there are many reasons that we return. We love the location. While less than a 10 min. (9 pesos) bus ride to town it feels very removed from the hustle of downtown. The views are remarkable. We literally begin each morning scanning the water for whales and dolphins -yes, we do see both. Many hotels taut their great service but Costa Sur consistantly strives to make your stay memorable. All of the staff works to be sure your happy and it fells somewhat unfair to single some out but Christain at the front desk, and Ernesto and Rafael in the restaurant make each interaction a pleasure. Yes, we are already planning our return trip. If we have one picky complaint, the pillows are to big on the beds.

Trip type: Couple - January, 2018
5/ 5
January, 06, 2018

Felicidades por su Atención inigualable...

Excelente servicio, comida gurmet, todo preparado al instante y con un sabor delicioso, mis felicitaciones al chef. El personal tiene una atención de excelencia, realmente me sorprendieron, en especial Miguel, Neto y El Capitan Moisés.

Trip type: Family - January, 2018
5/ 5
January, 04, 2018

Customer Service

My husband and I had a full body massage at the spa. Paula was exceptional. We look forward to her healing hands again. Yadria gave a warm and gentle manicure/ pedicure. I have received many compliments on the special polish she used. Amaya, Ruth, Inuki, Berenice, Mariam R.(who settles all our unexpected travel issues, Carlos 1 & 2, Mr. Rodriquez and the entire front desk staff and everybody that made our stay fantastic, as usual. The housekeeping and wait staff is exceptional. The family environment is exceptional. Thank you for Welcome Home.

Trip type: Couple - December, 2017

Nancy Escandon, responded to this review

Dear Onio, Thank you so much for your kind review. We love it when we see how much our guests enjoy staying with us. We are also gladf you enjoyed your manicure & pedirure. I will make sure to pass on our comments in our next satff meeting. Thank you again and we hope to see back at Costa Sur!

04 January 2018 - 11:25 AM
5/ 5
January, 02, 2018

Costa Surprise

Just returned from our first Christmas vacation at Costa Sur. We had a great time. Accommodations were excellent. Wonderful food and service. The standout for me was the recreational staff. Especially Amaya. She made all the game and pool events especially fun. She has the knack of treating the guests as if they were members of her family. I can't wait to return next year.

Trip type: Family - December, 2017

Nancy Escandon, responded to this review

Dear Bill, Thank you so much for your kind review. We love it when we see how much our guests enjoy staying with us. I will make sure to pass on our comments in our next satff meeting. Thank you again and we hope to see back at Costa Sur!

04 January 2018 - 11:25 AM
5/ 5
December, 29, 2017

Viaje de vacaciones

Atención, instalaciones, comida, servicio excelentes. Solo agua de la alberca helada. Muchas gracias estuvimos muy contentos y satisfechos en cuanto podamos regresaremos. Saludos

Trip type: Family - November, 2017

Nancy Escandon, responded to this review

Hola Gabriela! Muchas gracias por tu retro-alimentación. Nos da mucho gusto saber que te la pasaste genial. Los esperamos pronto en su casa. Saludos desde Puerto Vallarta! :)

04 January 2018 - 11:23 AM
5/ 5
December, 26, 2017

Great family vacation

We vacationed at Costa Sur with 11 family members. We had a wonderful time and made many memories. The service was spot on. We especially want to thank Ernesto(Neto) and Enrique in the bar and restaurant for being so attentive.

Trip type: Family - December, 2017

Nancy Escandon, responded to this review

Hi Marylin, thank you so much for your feedback. We are thrilled to know that you had a great time! We hope you come back sooner than later :) Best regards from Puerto Vallarta!

04 January 2018 - 11:21 AM
5/ 5
December, 16, 2017

In Love with Costa Sur 😍

This is the second time we have stayed at Costa Sur and it continues to be one of my favorite places, it has it all, a beautiful beach, amazing view from the rooms, very clean, delicious food, great atmosphere everywhere, very relaxing with great staff, specially George, Miguel, Clemente and Jose Luis who waited on us. Congratulations on having such great staff taking care of guests. 😉 I will be back👏👏👏👏

Trip type: Family - December, 2017

Gelsey Fadul, responded to this review

Dear Maria Alejandra, Thank you so much for your kind review. We love it when we see how much our guests enjoy staying with us. I will make sure to pass on our comments in our next satff meeting. Thank you again and we hope to see back at Costa Sur for your 3rd time!

18 December 2017 - 11:09 AM
5/ 5
December, 14, 2017

Service and Lodging

Good morning. This is the second year in a row we have stayed at Costa Sur, the service from the beginning is wonderful, rooms are very clean, food is excellent with great presentation and quantity, all the wait staff deserves a praise specially Jorge and Miguel who have taken care of us year after year. I fully recommend Costa Sur and their great staff. Cesar Diaz

Trip type: Family - December, 2017

Gelsey Fadul, responded to this review

Dear Cesar, Thank you so much for your kind review and for coming back year after year. We truly appreciate it. We look forward to keep serving you in the future. Happy holidays from all of us at Costa Sur Puerto Vallarta!

15 December 2017 - 10:46 AM
5/ 5
December, 14, 2017

This is our 3rd stay at Costa Sur

The staff are wonderful. They remember you from one year to the next. We even bought a time share there because of the atmosphere and the short ride to town. Again can’t say enough about the staff here. Some knew whet we were leaving and because it would be their day off they made a special trip down to the private beach to say good by. I would also like to give a special mention to Jorge as he always made his way to our table to joke with my husband. Wonderful place lovely people. See you next March

Trip type: Family - December, 2017

Gelsey Fadul, responded to this review

Dear Carol and Mike, Thank you so much for your review and congratulations on becoming Costa Vida Members. It will be a pleasure to welcome you at Costa Sur every year from now on! See you soon!

14 December 2017 - 02:11 PM
5/ 5
December, 04, 2017

lovely hotel

Stayed at this hotel November 2017. Beautiful setting with a fabulous panoramic view and large balcony looking straight across the bay/Pacific Ocean, where we watched dolphins and manterays. Pool is great, no problem getting loungers, and staff are attentive, professional and friendly. Special shout out to Jorge who was great! He's a credit to the hotel :) Meals taken in the outside restaurant by the ocean were amazing with a wide variety of food on offer, something for everyone. Easy taxi ride into downtown PV for a stroll along the Malecon in the evening. Wonderful place and highly recommended!

Trip type: Couple - November, 2017

Gelsey Fadul, responded to this review

Dear Liz, Thank you so much for your kind reviews, your comments about Jorge and your detailed comments about the facilities at Costa Sur. We trully love what we do! I will make sure to pass on your comments to the team. Hope you come back and visit us again soon!

14 December 2017 - 02:09 PM
5/ 5
December, 01, 2017

Excellent Service

Ernesto and Gaby, my most sincere thank you for your kind service and attention to detail.

Trip type: Family - November, 2017

Gelsey Fadul, responded to this review

Dear Ana Laura, Thank you so much for your comments. We hope to see you again soon!

14 December 2017 - 02:05 PM
5/ 5
November, 30, 2017

Comfortable, friendly place

Ocean front rooms, friendly welcoming staff, nice swimming pools, good food, sunshine every day. What more can you ask for?

Trip type: Couple - November, 2017

Gelsey Fadul, responded to this review

Your are too kind! Thank you so much for your review, really appreciate it. Hope you come back and visit us again very soon!

30 November 2017 - 04:11 PM
4/ 5
November, 27, 2017

Happy Stay

I liked it a lot, great service from all the staff, food y really tasty.

Trip type: Family - October, 2017

Gelsey Fadul, responded to this review

Thank you so much Mr. Garcia, really appreciate your kind comments. We hope you come back and visit us again soon!

29 November 2017 - 10:08 AM
5/ 5
November, 27, 2017

Just want to say thank you

Excellent hotel and service. Greetings to my friend Migue and to my super friend Flabio, great waiters and very attentive. Regards: Pedro Medina room 504

Trip type: Friends - November, 2017

Nancy Escandon, responded to this review

Dear Mr. Medina, Thank you so much for your kind review and for taking the time to share your experience with the rest of the travel community. We hope you come back and visit us again soon!

27 November 2017 - 12:14 PM
5/ 5
November, 21, 2017

Congratulations

Excellent customer service and rooms are very clean, we highly recommend it!

Trip type: Family - October, 2017

Gelsey Fadul, responded to this review

Dear Claudia, Thank you so much! We hope you come back soon!

21 November 2017 - 02:58 PM
4/ 5
November, 20, 2017

Customer Service

Please work a bit faster at the restaurants. It took 30 minutes to get our pancakes. 😔

Trip type: Friends - October, 2017

Gelsey Fadul, responded to this review

Hola Monica, We fully agree with you. We will work on improving our times in the restaurant. Thank you so much!

21 November 2017 - 02:59 PM
5/ 5
November, 20, 2017

Unforgettable Vacations

These were unforgettable vacations for all our family. Service was excellent specially from Ruth, Rafa and of course Jorge, the rest of the waiters have preference for Americans, why? Food is great. From my end, i will be back soon, it really moved us when we were offered a room after checking out to change before leaving, not all hotels do that. Please add more snacks to the menu.

Trip type: Family - November, 2017

Nancy Escandon, responded to this review

Dear Martha, Thank you so much for your kind review. We are glad your time with us was memorable and hope to see you back at Costa Sur very soon! Thank you again!

20 November 2017 - 04:12 PM
4/ 5
November, 19, 2017

Hello to all

The food is excellent, service at time slow but excellent from Miguel and Jorge, hotel areas are comfortable but do suggest a little remodeling and elevator maintenance. We had an amazing time!

Trip type: Family - November, 2017

Nancy Escandon, responded to this review

Thank you so much for your kind review! We are happy to tell you as of December 1st this year we will inaugurate a new room category, Deluxe Studio. It is a fully remodeled unit with mesmerizing views. Elevators at the north tower have been fully installed now and are both brand new. Next time you visit you will for sure see a big difference. Thank you for sharing your thoughts with us and pls come back soon!

20 November 2017 - 04:18 PM
4/ 5
November, 15, 2017

Best place in Puerto Vallarta

We just returned from a 6 day trip and I can honestly say Costa Sur is the best place we have stayed in all of our trips to PVR. The hotel is dated but the room was perfect very clean. Great staff all around, the check-in process and check out process was the easiest. Always taxi to take you to town, etc.. If you want to snorkel this is the hotel for you the wave break (reef), has lots of marine life. It took me about a day to teach our 9 year old son how to snorkel and he was in heaven the rest of the trip. The water is 10-12 feet deep in at the reef area but the rocks do a great job of keeping waves down and making it an enjoyable experience. We are planning our next trip for early 2018. Thank you to the staff of Costa Sur for a great fall vacation.

Trip type: Family - November, 2017

Gelsey Fadul, responded to this review

Dear Kevin, Thank you so much for your kind review. We are so happy you and your boy enjoyed snorkeling at our lagoon...it is a really great area for snorkeling. We look forward to your next vacation with us. See you soon!

21 November 2017 - 03:18 PM
4/ 5
November, 08, 2017

EXCELLENT SERVICE

We usually stay at upscale resorts so when my mother in law suggested my wife and I stay at Costa Sur we did. At first we didn't know what to expect. By the 3rd day we knew we where at a traditional Mexican resort with FIVE STAR SERVICE at an unbelievable value. We trully enjoyed our 10 days at Costa Sur and are already planning on coming back spring 2018.

Trip type: Couple - October, 2017

Gelsey Fadul, responded to this review

Charles, Thank you so much for giving us the opportunity to be your hosts during your vacation. We really appreciate the feedback and hope to see you next Spring at Costa Sur! Thank you so much!

21 November 2017 - 03:20 PM
5/ 5
November, 06, 2017

Excellent Service

Great rooms, great customer service from all the staff at the hotel but specially from Mabel our wedding planners. Salvador and Clemente thank you for your amazing service!

Trip type: Couple - November, 2017

Gelsey Fadul, responded to this review

Dear Joshelen and Jorge, It was an honor to be hosts of your beautiful wedding. Thank you for your kind reviews. We hope to see you back at Costa Sur very soon!

21 November 2017 - 03:03 PM
5/ 5
November, 03, 2017

Staying with Friends

Thank you so much to the Costa Sur staff for an incredible week in Mexico. Our vacations where excellent. Special thanks to Jose for everything he did to make sure we got a ping pong table. Many thanks to Jorge for his excellent service at the pool and to Osvaldo for the yumy breakfasts and pool service as well. My only sugestion is to have the water volleyball moved back to the main pool so all of us can enjoy the action.

Trip type: Friends - October, 2017

Gelsey Fadul, responded to this review

Dear Lacey, Thank you so much for your review! We are thrilled to know you will be coming back next year. We will for sure consider moving volleyball back to the main pool. Thank you again and see you in 2018.

03 November 2017 - 02:17 PM
5/ 5
November, 02, 2017

Excellent Service!!!!

My family and i had the chance to spend an amazing week at this hotel and one of the best aspects of the property is the human factor from all employees, but some went even above and beyond for us to ensure we had memorable vacations. Jorge, Neto and of course Mr. Chavarin. Thank you so much!

Trip type: Family - October, 2017

Gelsey Fadul, responded to this review

Dear Alberto and Alejandra, We truly appreciate your kind comments. We work hard on making sure all expectations are surpassed and reviews like yours for sure make our day! Thank you so much and hope you come back and visit us again soon!

02 November 2017 - 12:41 PM
4/ 5
October, 14, 2017

Very Good Service

Great service from the staff, especially Miss Veronica from the activities department, very nice and friendly. I only suggest remodeling the rooms, other than that the hotel is really good.

Trip type: Family - October, 2017

Gelsey Fadul, responded to this review

Hi! Thank you so much for your review. We are glad you had a great time at Costa Sur. As of December 18, 2017 we will have a total of 60 brand new rooms, fully remodeled. Please next time you want to stay with us, make sure to book the Deluxe Studio or Honeymoon Suites so you can experience these new rooms. Hope to see you soon at Costa Sur Puerto Vallarta!

16 October 2017 - 02:09 PM
5/ 5
October, 10, 2017

EXCELLENT SERVICE

Excellent hotel, great food, very nice and kind staff, 100% clean and it is awsome all rooms are full oceanfront. Congratulations!

Trip type: Friends - October, 2017

Gelsey Fadul, responded to this review

Dear Karla, Thank you so much for your kind comments. We hope you come back and visit us again soon!

11 October 2017 - 12:57 PM
5/ 5
October, 10, 2017

Puerto Vallarta Vacations

This is a great hotel with a private beach, great service at the Restaurant and specially from Jorge and Miguel from the State of Guerrero. Thanks to Diego Cabal and Francisco from Club Costa Vida and we hope to come back very soon.

Trip type: Family - October, 2017

Gelsey Fadul, responded to this review

Hola Martin! Thank you so much for your kind reviews. We are glad you enjoyed the beach and restaurant. We will make sure to pass on your comments to Miguel, Jorge, Francisco and Diego. Hope to see you soon at Costa Sur Puerto Vallarta!

11 October 2017 - 12:55 PM
3/ 5
October, 04, 2017

Closed Beach

I visited a long time ago but the beach was closed during my stay, don't know why since the hotel has a breakwater making the beach very safe. I was in a Studio unit and had issues with the a/c, room was vintage although very nice.

Trip type: Couple - August, 2016

Gelsey Fadul, responded to this review

Dear Javier, Thank you so much for your review. When there is a storm it is mandatory to close the beach even with the breakwater to protect or guests. I hope you come back and visit us again soon so you can try our brand new rooms, Deluxe Studios, ready on Dec 18, 2017. Regards,

11 October 2017 - 12:53 PM
5/ 5
October, 04, 2017

Very Good Place

This is a hotel from the old school, beautiful with excellent service and really great food at La Cascada restaurant. The only thing I suggest is working on getting a faster way of generating invoices as they are not generated upon check out.

Trip type: Business - October, 2017

Gelsey Fadul, responded to this review

Fernando, Thank you so much for your comments. We will for sure work on a better system to generate invoices in a faster way. Thank you again and we hope you come back and visit us again soon.

04 October 2017 - 11:14 AM
5/ 5
October, 01, 2017

Wonderful Service

Relaxing hotel with excellent service, specially from Amaya (instructor) and Enrique (bartender) who made our stay even better, making us wanting to go back.

Trip type: Family - September, 2017

Gelsey Fadul, responded to this review

Hello Fernando! Thank you so much for your kind comments. We hope we get to see you back in Costa Sur very soon!

02 October 2017 - 08:59 AM
4/ 5
September, 20, 2017

Good in General

Good experience in general, great customer service, lovely rooms with nice ocean views. Overall areas are comfortable and the beach is really nice.

Trip type: Family - September, 2017

Gelsey Fadul, responded to this review

Dear Silvia! Thank you so much for your review, we trully appreciate it. We hope you come back and visit us again soon! Kind regards from all of us at Costa Sur Puerto Vallarta!

20 September 2017 - 10:37 AM
5/ 5
September, 09, 2017

In Love with Costa sur

Kudos to the entire team at Costa Sur for making sure my vacation was exceptional, specially Christian at the Front Desk and Juanita who made sure our room was always clean and ready, very nice staff all of them!!! We will be back.

Trip type: Family - August, 2017

Gelsey Fadul, responded to this review

Valentina thank you so much for your kind comments, really appreciate them. Hope to see you back in Costa Sur very soon!

11 September 2017 - 10:58 AM
5/ 5
September, 04, 2017

VALLARTA 2017

There are lots of activities, service is excellent, food is delicious, rooms are very comfortable, beach is safe for children, great atmosphere, activities team really nice specially Amaya, the view from the room is out of this world.

Trip type: Family - August, 2017

Gelsey Fadul, responded to this review

Thank you so much Salvador! Really appreciate your comments and will make sure to pass them on to Amaya as well! Hope we get to see you again soon at Costa Sur!

09 September 2017 - 01:41 PM
5/ 5
August, 24, 2017

Excellent service

Excellent service by the front desk staff especially from Christian Lopez, very helpful and friendly in answering my doubts !! In addition to that the rooms in high floor are incredible for the excellent view that offers us and the beach is unique since it is private.

Trip type: Family - August, 2017

Gelsey Fadul, responded to this review

Thank you so much Roxana! We will make sure Christian sees your review. We hope you come back and visit us again very soon!

25 August 2017 - 12:02 PM
5/ 5
August, 19, 2017

A different experience

I had a great time with my kids on the beach it is different for the surf breaks that you enjoy in a large salt water pool and without fear of a wave rolling over your kids!

Trip type: Family - August, 2017

Gelsey Fadul, responded to this review

Hi Sofia! We are delighted you and your family were able to enjoy the beach at Costa Sur! It is very safe to swim and of course full of marine life! Hope you come back and visit us again soon!

25 August 2017 - 12:04 PM
5/ 5
August, 17, 2017

Expectations fulfilled!!!

It is an excellent hotel, with a very good location that allows you to have privacy while offering you proximity to the city center; In the private beach you can live with the marine fauna what is a wonderful experience, besides the view is beautiful; The room is huge, I loved the concept of room type apartment; In general it was a rewarding experience, I would like to make a special mention of the chambermaid Lorena who not only does her work wonderfully, but also gives you a unique attention and has a charming way of being, it is a discovery to meet someone with that quality Human. Excellent service.

Trip type: Family - August, 2017

Gelsey Fadul, responded to this review

Gladis, Thank you for your kind review. We will make sure Lorena gets to see it, we know this will make her day! We are so happy you had an amazing time with us. Hope you come back very soon!

25 August 2017 - 12:05 PM
5/ 5
August, 16, 2017

We LOVE Costa Sur

We stumbled on Costa Sur making arrangements for a last minute family vacation and could not have been more pleasantly surprised! All the rooms have an ocean view and are clean and comfortable. The pool area is beautiful and the private beach is abundant with tropical fish for snorkeling and feels very cozy and safe. The staff is warm and friendly and make an effort to make your stay memorable. Activities staff Amaya, Arturo and Veronica went above and beyond to ensure we had fun and felt like family. Our server, Jorge, was attentive, friendly and genuinely kind and excellent in every interaction. We will definitely return!

Trip type: Family - August, 2017

Gelsey Fadul, responded to this review

Thank you so much Traci for taking the time to post your review about your recent stay at Costa Sur. Really appreciate it. Hope you come back and visit us again soon!

25 August 2017 - 11:48 AM
5/ 5
August, 16, 2017

Service was wonderful

Our first time to Costa Sur. We had a great time. A special "shout out for Jorge. So friendly and attentive to all our drink and food needs with a friendly smile. Also for Amaya and Arturo in Activities. They made us feel like family, special and made us laugh tons!

Trip type: Family - August, 2017

Gelsey Fadul, responded to this review

Shirley , Thank you for your review, all the staff at Costa Sur works hard for all guests and it is very rewarding for us to receive your comments. Again thank you and hope you come back soon!

25 August 2017 - 11:50 AM
5/ 5
August, 16, 2017

August Vacation

Our family came for a girls weekend this past week. We had an amazing time at the resort. The facilities are so peaceful and clean! Amaya and Arturo provided such a fun environment for us. We loved playing Bingo daily! We will definitely visit again!

Trip type: Family - August, 2017

Gelsey Fadul, responded to this review

Hola Addison, Thank you for your comments, really appreciate them. Hope this will be the first of many more visits! Take care and thank you again!

25 August 2017 - 11:46 AM
5/ 5
August, 10, 2017

Holidays in Puerto Vallarta

A pleasant stay at the hotel. All the staff were very friendly especially Jorge Rivera had great attention and service with us. The beach is very comfortable, we had a great snorkeling experience! I think the elevators are very slow but despite that, it was a very nice experience.

Trip type: Family - August, 2017

Gelsey Fadul, responded to this review

Hola Maria! Thank you for sharing your comments with us. Snorkeling at Costa Sur is the best! so glad you did it! As far as the elevators go, we are remodeling them, this is why we only had 2 in service during your stay. When you come back you will see the new elevators! Hope to see you soon!

25 August 2017 - 11:43 AM
5/ 5
August, 10, 2017

Gratitude!!!

It was a very nice week. The hotel is very clean and its staff is first rate. We especially thank Jorge Rivera for his excellent treatment and attention. We felt at home.

Trip type: Family - August, 2017

Gelsey Fadul, responded to this review

Diego, Thank you for your notes on your recent stay at Costa Sur. We are thrilled you enjoyed your vacation with us. We hope to see you back at Costa Sur soon!

25 August 2017 - 11:26 AM